Return Policy

Return Policy

The CONSUMER has the right to withdraw from the contract by refusing/returning the goods within 15 (fifteen) days from the date of delivery of the goods to him or to the third person/organization at the address indicated, without undertaking any legal or criminal liability and without giving any reason.

In order for the right of withdrawal to be exercised, it is stated to the SELLER that this right is used within the withdrawal period;

The SELLER is located in Beyazıt, Mimar Kemalettin Mahallesi Ordu Caddesi, Kalaycı Şevki Sk. No:21, 34130 Fatih/Istanbul, in writing, or by an e-mail sent via a permanent data carrier to the e-mail, or by means of an easy return request via the website or mobile application.

When the CONSUMER uses the right of withdrawal;

  1. The order receipt of the product delivered to the CONSUMER or the person designated by the CONSUMER as the Deliverable Person.
  2. The products to be returned complete and undamaged with their box, packaging, standard accessories and attachments, if any (**)

It will be delivered to the SELLER.

(**) The return of products that have been opened, used, destroyed, etc. will not be accepted and the price will not be refunded. The customer is obliged to return the product as it was when it was delivered to him, and in case of use, to compensate the loss in the commercial value of the goods due to use. If there is any defect or damage in the product or the products that are thought to be damaged during shipment, the product should be returned to the courier who delivered the product and a report should be attached to the cargo company and the product should be delivered. Because after the product is received, you accept that the cargo company has fully fulfilled its duty. Therefore, the SELLER does not accept any responsibility.

In the event that more than one product is requested to be returned within the scope of the right of withdrawal, it is obligatory for the CONSUMER to return all the products they want to return at once. In the event that more than one product, which is requested to be returned, is sent separately within the return period, only the shipping fee for the return of the first product will belong to the SELLER, and the shipping fee for other products will belong to the CONSUMER.

In the event that the value of the product returned by the CONSUMER within the framework of the right of withdrawal decreases due to the fault of the CONSUMER or the product in question is destroyed due to the fault of the CONSUMER, the CONSUMER must compensate the value of the product or the decrease in its value to the SELLER.

The SELLER takes immediate action at the relevant bank to return the product price to the bank account or credit card account in accordance with the payment instrument used by the CONSUMER, within 10 (ten) days at the latest from the date of receipt of the withdrawal notice.

Within the scope of the right of withdrawal, as long as the CONSUMER sends the product/service to be returned to the SELLER with the contracted cargo company of the SELLER specified in this Agreement, the return shipping cost belongs to the SELLER. If there is no contracted cargo company branch of the SELLER in the place where the CONSUMER is located for the return, the CONSUMER may send it with any cargo company, in this case the shipping cost belongs to the SELLER. In the event that the CONSUMER sends the goods to be returned by a cargo company other than the contracted cargo company of the SELLER specified in this Agreement, the SELLER is not responsible for the return shipping cost and the damage to the goods during the cargo process. The shipping cost of the products sent to the SELLER without a notice of withdrawal shall be borne by the CONSUMER. In this case, the CONSUMER knows and accepts that he will pay the said shipping fee.

In case this right is exercised, it is obligatory to return the original invoice with a copy of the cargo delivery report stating that the product delivered to the 3rd person or the CONSUMER has been sent to the SELLER. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned.

With the exercise of the right of withdrawal, the side contracts between the CONSUMER and the SELLER terminate without the obligation to pay any cost, compensation or penal clause.


The CONSUMER cannot use the right of withdrawal in the following contracts:

a) Contracts for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the SELLER.

b) Contracts for products prepared in line with the demands or personal needs of the CONSUMER

c) Contracts for the delivery of perishable or expired goods

ç) Products whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for products that are not suitable for return in terms of health and hygiene (such as underwear, swimwear and sea clothes, cosmetics).

d) Contracts for products that are mixed with other products after delivery and cannot be separated due to their nature.

ğ) Contracts regarding services performed instantly in electronic environment and intangible goods delivered instantly to the BUYER.


The CONSUMER, on the SITE, the basic characteristics of the product/products, the sales price, the payment method, the delivery

He declares that he has read the adult and other preliminary information and has knowledge of them and gives the necessary approval on these issues in electronic environment.

The CONSUMER shall pay in cash or in installments via credit card or debit card; The products will be delivered to the Delivery Address by cargo within 30 (thirty) days at the latest from the day the order is sent to the SELLER.

Even if the CONSUMER is not at the address at the time of delivery, the SELLER will be deemed to have fulfilled its performance fully and completely. For this reason, the CONSUMER will bear all kinds of damages arising from the late delivery of the product by the CONSUMER and the expenses incurred due to the product waiting in the cargo company and/or the return of the cargo to the SELLER.

The shipping fee, which is the product delivery cost, is not included in the product price; It will be paid by the CONSUMER.

The SELLER cannot be held responsible if the products cannot be delivered within the time specified in this Agreement and/or as promised due to the fault or negligence of the CONSUMER.

If there is no branch of the cargo company in the place where the CONSUMER is located, the CONSUMER must receive the product from another branch of the cargo company that is reported by the SELLER. The delivery date of the products specified as “projected delivery date” on the website is stated as an estimate, and this expression does not include any commitment.

In the event that the supply of the product subject to the order becomes impossible, the SELLER notifies the CONSUMER within the delivery period of the product specified in the contract and returns the total price to the CONSUMER within 10 (ten) days.

Unless otherwise stipulated in writing by the SELLER, the CONSUMER must have paid the price in full before receiving the product. If the price of the product is not fully paid to the SELLER before delivery in cash sales, and the due installment amount is not paid in installment sales, the SELLER may unilaterally cancel the contract and not deliver the product.

If the credit card of the CONSUMER is used unfairly or unlawfully by unauthorized persons after the delivery of the product, or if the relevant bank or financial institution does not pay the product price to the SELLER for any other reason or the payment is cancelled, the product is returned by the CONSUMER within 7 (seven) days at the latest. It is returned to the SELLER at the expense of the CONSUMER. In this case, the shipping cost belongs to the CONSUMER. All other contractual-legal rights of the SELLER, including the follow-up of the product price without accepting the return, are reserved in any case. The SELLER shall not be liable for any payments made to the SELLER by the bank and/or financial institution, but for which a failed code is sent by the bank and/or financial institution for any reason.

If the SELLER cannot deliver the product/s within the contractual period due to force majeure, weather conditions preventing delivery, interruption of transportation and other extraordinary circumstances, it shall notify the CONSUMER of this situation. In this case, the CONSUMER may use one of the rights to (i) cancel the order, (ii) replace the product(s) subject to the contract with its precedent, and/or (iii) delay the delivery time until the force majeure/blocking situation disappears. In case the CONSUMER cancels the order, the total amount paid is paid to him in cash and in full within 10 (ten) days. In the payments made by the CONSUMER by credit card, the product/s amount is returned to the relevant bank within 10 (ten) business days after the order is canceled by the CONSUMER. Since the transfer of this amount to the CONSUMER accounts after the return of this amount to the bank is entirely related to the bank transaction process, the CONSUMER states that it is not possible for the SELLER to intervene in any way for possible delays and the SELLER is not responsible for the time it will take to transfer the amount returned to the credit card by the SELLER to the CONSUMER account by the bank. knows and accepts.


The Consumer Arbitration Committees and Consumer Courts in the place where the consumer purchases the goods or services and where he resides are authorized to resolve the disputes that may arise from this contract, up to the limit announced by the Ministry of Commerce. District/provincial consumer arbitration committees are authorized for consumer demands in line with the lower and upper limits specified in paragraph 1 of Article 68 of the Consumer Protection Law No. 6502.

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